Home> Services> Service Portfolio> Service Desk Solutions

Service Desk Solutions

SIKO's service desk portfolio offers mid-sized and large companies with the people, processes, procedures and technologies to create an efficient and successful multilingual support solution that fits their IT Services Management strategy.

Help Desk Outsourcing

SIKO's National Service Help Desk provides the single-point-of-contact for resolving IT issues in the desktop, server, network and applications environment, allowing your end-users to maximize their productivity and to focus on their business goals. The combination of our service desk with systems management services and on-site support services results in an end-to-end solution for your support environment. This solution supports desktops, laptops, printers, mobile devices, servers and network devices.

Remote Infrastructure Monitoring

SIKO's remote infrastructure monitoring portfolio offers businesses the ability to monitor their IT infrastructures 24x7 while taking advantage of economies of scale either via the IT Shared Service model or either by incorporating remote monitoring within the help desk. SIKO's network management centre takes corrective actions within the agreed service levels following the predefined notification and escalation processes.

On-site support

The help desk will sent support engineers to the client's premises when issues can't be solved remotely. This kind of actions can range from repairs, replacements, preventive maintenance actions...

Web Help Desk

Via the web help desk, end-users can search in the knowledge base to solve their own problems and create their own websubmits. Help desk technicians can also access it onsite to track submitted incidents. This reduces the number of calls towards the help desk.